Robert Cringely’s latest article Google On is more about IBM than Google. My IBM contacts tell me its burning up bandwidth all across IBM. Further to quote one insider (from an Irish perspective at least) ‘He nailed it”.
Here’s how he describes whats happening at IBM,
The heart of a company culture can be discovered if you look at the compensation system. IBM’s major incentives right now are for signing business and cutting costs. In many IT firms, IBM included, billable hours are important. This results in a system where little is done to improve service efficiency, because doing so would lead to fewer hours and less revenue. Efficiency kills, so at today’s IBM it is generally avoided.