Copacetic

Ace King, check it out!

The excreable AIB Internet Banking service

with 6 comments

15 minutes to get from login screen to billpay. I swear I could count the pixels!

Ha, ha, and there is a message in the message centre, asking me if i notice anything different. No, the service is still the worst on the internet you sad saps!

Advertisements

Written by Joe

June 5, 2006 at 12:33 pm

Posted in Uncategorized

6 Responses

Subscribe to comments with RSS.

  1. At least it works in Firefox! Plus, can’t be anywhere as painful as the O2 transition which took the full week…

    Ken McGuire

    June 6, 2006 at 9:20 am

  2. Does it still suck? It was incredibly bad back in 2002-03.

    Darren

    June 7, 2006 at 3:30 am

  3. Darren,

    You would notice a pixel of a change. No I was wrong, they’ve made it worse. The login screen is more complicated these days.

    Joe

    June 7, 2006 at 11:18 am

  4. Could be worse. They could be asking as many questions as, say, Abbey, when you want to log in 🙂 So not only you’d have to type in five different items (each one capable of killing your attempt), but also slow afterwards

    Max Smolev

    June 11, 2006 at 12:48 am

  5. I think it’s interesting to note how AIB 24-Hour Online was renamed to AIB Internet Banking some time ago. Perhaps it had something to do with the fact that it is very often impossible to login to the website or use the phone banking service between the hours of midnight and 6 or 7am – not exactly what you’d call a 24-hour service.

    I actually emailed customer service about this a few months ago and I got the following reply:

    “Thank you for your email.

    AIB has a suite of complementary access services that combine to offer a full 24hour X 365 service through

    Telephone banking which enables access from any phone, regardless of time or location, to our telephone banking service through either the automated IVR self-service system (i.e. Interactive Voice Recognition) or with direct assistance from a Customer Service Adviser (CSA).

    Internet banking which is available for a minimum of 20 hours daily
    (7am -3am) and which, by necessity is currently unavailable during off-peak times to facilitate systems updating. During this period, the telephone banking service is available.”

    So in the age of Web 2.0, it seems poor AIB are still stumbling on the prologue to e-commerce 101. I could almost forgive them this if they were actually true to their words, and provided the phone service as an alternative while the site was down.

    Not so.

    About two hours ago I left to drop some friends to the airport. Just before leaving, I tried unsuccessfully to access the telephone banking service. I have just arrived back, and I still get the same canned greeting from the lady with the velvet voice:

    “Welcome to AIB 24 Hour Banking (sic). Sorry, self service banking is unavailable at present.”

    For people who have atypical working hours, this is incredibly frustrating.

    B

    October 17, 2006 at 6:24 am

  6. Its pretty bad, but actually since posting this I have had the opportunity to Use Bank of Irelands Business Online Service, now that actually wins the award for the worst Internet banking application in Ireland…

    Joe

    October 17, 2006 at 9:18 am


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: