From the Special Report on eGovernment,
“In 2002, the Government set a target of having all public services capable of on-line delivery made available by 2005.Â This was clearly unrealistic”
Right lads, I know what to say at my next EI audit review.
The Public Services Broker was planned as a single website which would facilitate data sharing between public service providers and link together all the public services associated with significant events for members of the public, such as the death of a relative or setting up a business.Â The aim was to make it easier for members of the public to find and use services.Â No budget or timetable was set for the Broker project when it got initial Government approval in May 2000.
The Broker concept was innovative and ambitious.Â Its feasibility, however, was not examined early on and planning was weak.Â A review of the project in 2002 led to a scaling back of the proposal.Â In May 2003, a less ambitious project was approved with estimated development costs of â‚¬14 million.Â This project was due for completion in August 2004 but was not completed until December 2005 at a cost of â‚¬37 million.Â Annual running costs for the Broker are in the region of â‚¬14 – â‚¬15 million.
37 million? For a project that essentially failed to deliver. With 14-15m annual running costs. Can you say return on invesment?
Hands up here any software startup that would be happy to share in that 37m in chunks of less than 100,000? Who would leap at a chance to implement a Government system at cost just for the experience and referenability.
The Irish government needs to scale down the size of its IT ambitions untils it learns how to manage them properly.