HP Abandons Upline Service

HP has abandoned the online backup service. I recieved this email today,

Thank you for your interest in HP Upline.
HP continually evaluates product lines and has decided to discontinue the HP Upline service on March 31, 2009.
HP will no longer be backing up your files to the HP Upline servers as of Feb 26, 2009 at 8 am Pacific time. HP will keep the file restore feature of the Upline service operational through March 31, 2009 Pacific time in order for you to download any files you have backed up to Upline.
If you have a paid subscription to HP Upline, you will be refunded the full amount of the fees you paid for the service. That refund will be credited to the credit card account or PayPal account that you used to subscribe to the Upline service. If you do not receive the refund prior to March 31, 2009, please contact our customer service team at
HP looks forward to offering you additional technology products and services in the future.
Thank you.
HP Upline team
Frequently Asked Questions:
How do I restore files that are missing from my computer?
Files that are missing from your computer appear within the Missing Files window of the Upline desktop application.
Click ‘Retrieve All’ to restore all missing files to your computer or select individual files to restore and click ‘Retrieve’.
How do I uninstall the Upline software from my computer?
Exit the Upline desktop application.
For Windows XP users: Uninstall the software using Add or Remove Programs in the Control Panel.
For Windows Vista users: Uninstall the software using Uninstall a Program in the Control Panel.
How do I turn off the Backup Summary message which happens after each attempted backup?
Click the ‘Settings’ link within the Upline desktop application.
Uncheck the ‘Show Backup or Retrieval summary’ box that appears on the Schedule tab and click ‘OK’.
You will need to provide your password for the change to take effect if you are using the Upline feature to prompt for password when making changes to settings.

I guess they realised they weren’t in the consumer business.  If you need a replacement online backup service, do please try out PutPlace.com.  Use the invitation code “joe” to get three  months free service.

4 thoughts on “HP Abandons Upline Service

  1. People are aware I am of the strong belief that online backup should be if it is not already a commodity for Irish Business and the Consumers.

    I am sure HP was of this view point too when they leaped into the market.

    However as I experience on a regular occasions especially to date from a number of over eager Telcos, Online Backup is a fabulous product that will sell however the awareness still has to be built.

    Online Backup solves a problem everyone has that needs to backup, it’s the best technology to do so when provisioned correctly however it wont sell itself, it needs to be positioned to the customer at this point in time anyhow we are not quite there yet when it comes to awareness for online backup in this country.


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